GENERAL CONDITIONS OF SALE

Background:
Supplies and services IDROGROW SAS are governed by the following General Conditions of Sale (hereinafter GCS). The same, even if not signed but simply referred to, constitute an integral part of the negotiation relationship and are understood as fully known and accepted with the issuance of the order by the Customer.
Any other agreement and conditions, including any reference to general purchase conditions, even if mentioned, referred to, contained in the orders and / or in any other documentation from the Customer, cannot be considered binding for IDROGROW. This and not even by effect of tacit consent; without prejudice to exceptions, agreements and / or negotiations which, explicitly and in writing, reveal otherwise.
IDROGROW reserves the right to implement, modify and / or amend these GCS at any time; for this reason, each negotiation relationship is submitted and governed exclusively by the GCS in force on the date of the order and / or the signing of the Contract with the Customer.
Unless otherwise established by the Guarantee Policies set out below, these GCS generally refer to contractual relationships between IDROGROW and Professional Operators. In relation to this, Legislative Decree 6 September 2005, n. 206 (Consumer Code) and subsequent amendments.
These GCS replace all previous ones.

Orders, order confirmation etc.
Orders must be sent via e-commerce idrogrow.com, after appropriate registration and log-in.
Once the order has been sent, the customer will receive an automatic email confirming receipt of the web order which is NOT an order confirmation.
Once the order is received, it will be sent to logistics. Once ready, the customer will receive an official "customer order" in pdf format which will include the items available and the costs of transportation, unless otherwise agreed with the Idrogrow sales office.

Prices, payments and ownership of the goods:
Unless otherwise agreed, prices are intended for goods ex warehouse IDROGROW; do not include additional services compared to what is established in the order confirmation. The supply fees refer to a specific sale: they cannot be considered binding for the subsequent ones nor confirmed in case of changes on the list prices of the items in the catalog.
Payment is always to be understood by bank transfer in advance or cash on delivery, unless otherwise agreed.
With reference to art. 1461 of the Civil Code, IDROGROW reserves the right to suspend the fulfillment of supply obligations if the client's property conditions are burdened by preliminary rulings and / or become such as to seriously endanger the achievement of the consideration. This is without prejudice to the possible establishment of another and suitable guarantee for the benefit of the first.

Transport and delivery:
The delivery of the goods is always intended to be carried out at the IDROGROW headquarters or warehouse, even if sold "carriage paid". For this reason it must be established that the supply - with or without packaging - travels on behalf of the customer; also and if the same had requested / authorized IDROGROW to identify the Carrier. On the other hand and in general, IDROGROW expressly disclaims any responsibility for costs, damages, delays and / or correct execution of the shipping mandate.
Any dispute relating to the quantity and condition of the packaged and delivered products will be rejected if the Customer has not immediately expressed detailed specific reservation with a description of the damage in writing to the carrier.
The delivery terms must be intended as indicative and never mandatory. They must be counted on actual working days and in any case extended by right in case of force majeure. Although committed in compliance with the expected times, IDROGROW is not responsible for any damage or loss deriving from delayed or non-delivery of the goods. In this regard, the Customer will not be able to invoke compensation, compensation or deferral rights on the agreed payment: the IDROGROW obligation ends with the delivery of the goods.
If the delivery does not take place due to facts attributable to IDROGROW and / or due to force majeure, the same will be considered to all effects carried out with the simple notice of ready goods communicated to the Customer by e-mail. From the day following the sending of the aforementioned notice, IDROGROW reserves the right to record - in addition to the agreed price - a deposit fee, the intensity of which will be promptly communicated by fax and / or e-mail. It is understood that all risks relating to the period of storage of the goods at the IDROGROW warehouses are exclusively borne by the Customer.

7.0. Guarantee (BtoB):
The goods supplied are guaranteed immune from defects and / or defects for a period of 12 (twelve) months from the delivery date provided that the Customer is in compliance with the terms of payment and any other sum for whatever reason due to IDROGROW.
The warranty only includes the replacement of the parts recognized as defective and covers only the supply goods. It is also subject (among other things) to scrupulous observance of the installation, start-up, maintenance and permitted use requirements; as clarified by the accompanying documentation and confirmed by the use and maintenance manual as an integral part of the supply.
Under penalty of forfeiture, any dispute and / or complaint regarding alleged defects and / or defects of the goods must be sent to IDROGROW by e-mail to info@idrogrow.com with photos and / or videos attached, within 30 days from the date of delivery; however, no later than 60 days from the date on which the alleged defect was detected. Disputes, complaints, complaints and anything else prejudiced about the supply goods do not give the Customer the right or right to suspend and / or defer any payments to expire; nor do they produce an extension or renewal of warranty terms.
More generally, any dispute or complaint of alleged defectiveness by the Customer must identify:
• date of supply - proven by the Purchase Title (IDROGROW sales invoice);
• detail to which the criticality refers;
• nature of the problem.
• to return defective items at their own expense, only AFTER having completed the return form at the following link: return policy and having obtained a file number to be applied on the package, which must also contain the RMA form completed in all its parts.
The replacement of the goods, when agreed, takes place ex-warehouse IDROGROW. It does not include labor costs, liability for production stops, direct, indirect or similar damages.
Unless otherwise agreed, the refund of the defective material will be made by credit note.

All damages caused by:
• natural events and force majeure;
• damage due to improper use;
• non-observance of maintenance stops - if and if required;
• technical interventions not carried out by IDROGROW and / or technicians appointed by the same;
• assembly / supply of non-original spare parts and / or consumables not compatible with the technical prescriptions;
• damage as a result of installation, repair and / or maintenance work that differs from the IDROGROW specifications;
• even slight tampering with the Product, component parts and / or technical characteristics declared - unless expressly provided for and directly validated by IDROGROW;
• anomalies to the sources of enslavement;

All parts or products subject to normal wear and tear or inevitable wear are also excluded from the warranty.

Responsibility:
Without prejudice to the exclusions to which the previous points refer, it should be clarified that news, technical indications, dimensions, returns, capacity etc. listed in price lists, brochures, website and information material of IDROGROW Products, must be taken for information and promotional purposes only. With full exclusion of constraint and responsibility for negotiations, negotiation or commercial relations. IDROGROW reserves the right to modify at any time - and without notice - products and content of said information.
It is the responsibility and responsibility of the Customer to inform IDROGROW about the need to prepare special certifications and / or to comply with binding regulations for the supply, installation and start-up of the use of the Products.
With reference to the components of the products which have been subcontracted to IDROGROW, the responsibility of the latter cannot be greater than that of the Manufacturer of the same towards IDROGROW.
With regard to the foregoing, the Customer - if he has to negotiate contractual relationships with third parties concerning the products purchased from IDROGROW - will have the burden of negotiating a clause limiting the latter's liability. This and for substantially identical terms to what is established in the previous paragraph .; assuming full and exclusive responsibility for the further circulation of products supplied by IDROGROW.

Intellectual property:
Intellectual Property Rights are the total and exclusive property of IDROGROW. Their communication or use in the context of these GCS does not create, in relation to them, any right or claim on the Customer. The latter will not be able to perform any act or fact that could prejudice its ownership and protection; under penalty of immediate safeguard action by IDROGROW.
Trademarks and distinctive signs that distinguish the Products are the exclusive property of IDROGROW. Except as otherwise agreed or concluded by means of specific written agreements, no one is allowed to register or register trademarks, names or distinctive signs that can be confused with those of IDROGROW; use the same for purposes other than those negotiated and / or in total non-compliance with the indications of the latter.

Confidentiality:
The commercial conditions of sale, as well as any other documentation, negotiation and / or information qualified by IDROGROW as confidential, are strictly confidential. For this reason, the customer cannot disclose the content, communicate them to third parties and / or use them for purposes other than the conclusion and execution of the sales contract; this and also after the execution of the order.

Privacy - Treatment of personal data:
In compliance with the General Data Protection Regulation (GDPR 2018); subsequent modifications and additions, IDROGROW declares to use, process and store the data received from the Customer in accordance with the current Privacy provisions. As better detailed by the specific web information:privacy policy

Safeguard clause:
These GCS are made up of all the clauses that make them up. If one or more provisions of the same is considered null or declared as such pursuant to the Law, regulation or following a decision by a Court having jurisdiction, the other provisions will continue to have full force and efficacy.